Frequently Asked Questions

My order has shipped but I still can't track it. How can I find out where it is?
Tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email. If 48 hours have passed and you're still unable to track your order, please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

What is your Returns Policy?
Refunds will be credited in the same form as they were paid if an item is returned within 90 days of purchase. If an item is returned more than 90 days after purchase, a return will be administered in the form of a merchandise credit redeemable with your next purchase.

I received an Egift Card in an email. What is it? How can I use it?
Egift Cards can be redeemed towards any online purchase. To activate your Egift Card during your purchase enter the egift number that was sent to you in the order form below the credit card section.

Why am I not able to log in to my account?
Usernames, email addresses and passwords are case sensitive. If you need your password sent to you, our Password Reminder will send it to the e-mail address you used when you registered.

What forms of payment do you accept online?
We accept the following credit cards at michelgermain.com:
MasterCard
VISA

What are the browser recommendations for shopping at michelgermain.com?
For optimal performance, we recommend Internet Explorer version 6.0 and higher or Firefox version 2.0 or higher. In addition, we recommend that you set your monitor to an 1024x768 pixel resolution or higher to best view the entire site.

How can I search for products quickly at michelgermaincom?
You can quickly find exactly what you're looking for by entering a description in the Key Word Search box in the upper right hand corner of every page.